Customer-driven operations management: aligning business processes and quality tools to create operational effectiveness in your company

INDICE: Ch 1: Creating a World Class Awareness Ch 2: World Class Drivers: Attitude, Process, Tools Ch 3: Where to Start: Process Model Diagram Ch 4: Stages of Change: Reassessment of Values Ch 5: Levels of Development: Process Mastery, Data Mastery, Supply Chain Mastery, Innovation & Differentiation Ch 6: The Customer: Customer Value Analysis Ch 7: Customer Focus: The Three Customer Paradigms Ch 8: Organization Design: A Focus on Quality Initiatives, High-Level Performance, Productivity Ch 9: Metrics: Measures and Drivers in Project Management Ch 10: Systems Approach and Filling the Gaps: Systems Engineering & Gap Analysis Ch 11: Quality Tools: Balanced Scorecard, Benchmarking, Lean, Six Sigma, TQM, TRIZ Conclusion: Trends Leading into a World Class Journey.

• ISBN: 978-0-07-160831-2
• Editorial: McGraw-Hill
• Encuadernacion: Cartoné
• Páginas: 288
• Fecha Publicación: 01/03/2009
• Nº Volúmenes: 1
• Idioma: Inglés