Presents the concepts, methodologies, and tools of Lean and Six Sigma for IT projects. This work explains how IT governance frameworks such as COBIT and ITIL serve as a departure point rather than a destination. It also describes howLean and Six Sigma can be used together to move the mean and reduce variability around the mean. INDICE: Introduction. IT: Alchemy or Science. An Abundance of Wealth. What is Lean Six Sigma? Working on Ideas. Developing Quality Systems. Making Changes Effectively. A Helpful Service Desk. Leaning Security.
- ISBN: 978-1-4398-0379-0
- Editorial: CRC Press
- Encuadernacion: Cartoné
- Páginas: 285
- Fecha Publicación: 01/01/2010
- Nº Volúmenes: 1
- Idioma: Inglés