Outcome-Based Performance Management in the Public Sector

This book highlights the use of an outcome-oriented view of performance to frame and assess the desirability of the effects produced by adopted policies allows governments not only to consider effects in the short, but also the long run. Furthermore, it does not only focus on policy from the perspective of a single unit or institution, but also under an inter-institutional viewpoint. This book features theoretical and empirical research on how public organizations have evolved their performance management systems toward outcome measures that may allow one to better deal with wicked problems. Today, ‘wicked problems’ characterize most of governmental planning involving social issues. These are complex policy problems, manifest high risk and uncertainty, and a high interdependency among variables affecting them. Such problems cannot be clustered within the boundaries of a single organization, or referred to specific administrative levels or ministries. They are characterized by dynamic complexity, involving multi-level, multi-actor and multi-sectoral challenges. In the last decade, a number of countries have started to develop new approaches that may enable to improve cohesion, to effectively deal with wicked problems. The chapters in this book showcase these approaches, which encourage the adoption of more flexible and pervasive governmental systems to overcome such complex problems. More specifically, the book’s chapters cover how outcome-based performance management can be used to:

-          integrate performance management measures in order to improve their decision-making and project design

-          examine if a performance measurement system being adopted by public sectors worldwide

-          explore the relationship and any problems that may occur between policy-makers, public managers and external stakeholders

-          drive the integration, use and ultimately effectiveness of performance management in the state sector

• ISBN: 978-3-319-57017-4
• Editorial: Springer
• Encuadernacion: Cartoné
• Páginas: 503
• Fecha Publicación: 09/09/2017
• Nº Volúmenes: 1
• Idioma: Inglés