Service Science and the Information Professional demonstrates why a new trans-disciplinary field that touches on computer science, engineering, management, business, and the social and cognitive sciences is relevant. The text illustrates that the transition to a service and information-based economy will require libraries to deal with both information and services. As information technology, customer service, service innovation, and management of services are embedded in the study of information science, the text shows how service science can be of great benefit to libraries, with information service outlets a tremendous field of research for this new field of study. Describes service science and its increasing relevance as a disciplineExplains why information professionals need to know more about this emerging fieldShows the value of research, and the importance of participating in this field INDICE: Service, systems and science; The shift to a knowledge economy; Synergies between service science and the information sector; Service science for a smarter planet; Interview with Jim Spohrer.
- ISBN: 978-1-84334-649-4
- Editorial: Chandos Publishing
- Encuadernacion: Rústica
- Páginas: 200
- Fecha Publicación: 15/09/2015
- Nº Volúmenes: 1
- Idioma: Inglés