Performance dashboards: measuring, monitoring, and managing your business

In Performance Dashboards, Second Edition, author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important to measuring and managing performance. As Director of Research for The Data WarehousingInstitute, a worldwide association of business intelligence professionals, Eckerson interviewed dozens of organizations that have built various types of performance dashboards in different industries and lines of business. Their practical insights explore how you can effectively turbo-charge performance–management initiatives with dashboard technology INDICE: Foreword. Preface to the Second Edition. Preface to the First Edition. Part I The Landscape for Performance Dashboards. Chapter 1 What Are Performance Dashboards? The Context for Performance Dashboards. Composition of Performance Dashboards. Summary. Chapter 2 The Context for Performance Dashboards.Business Performance Management. Business Intelligence. Summary. Chapter 3 Assessing Your Organizational Readiness. Summary. Chapter 4 Assessing Your Technical Readiness. Business Intelligence Maturity Model. Five Stages. Maturity Dynamics. Summary. Note. Chapter 5 How to Align Business and IT. Pitched Battles. Alignment Tactics. Summary. Part II Performance Dashboards in Action. Chapter 6 Types of Performance Dashboards. Overview. Dashboards in Depth. Operational Dashboards. Tactical Dashboards. Strategic Dashboards. Summary. Chapter 7 Operational Dashboards in Action. Overview. 1-800 CONTACTS. Richmond Police Department. Summary. Chapter 8 Tactical Dashboards in Action. Overview. Arizona State University. Rohm and Haas. Summary. Chapter 9 Strategic Dashboards in Action. Overview. Cisco: A Metrics-Driven Organization. Kingdom of Bahrain. Summary. Part III Critical Success Factors: Tips from the Trenches. Chapter 10 How to Launch, Manage, and Sustain the Project. Sell the Project. Manage the Project. Sustaining the Project. Summary. Chapter 11 How to Create Effective Performance Metrics. Understanding Metrics. Characteristics of Effective Performance Metrics. Designing Effective Metrics. Summary. Chapter 12 How to Design Effective Dashboard Displays. Overview. Before You Start. Guidelines for Creating Displays. Guidelines for Designing Charts. Summary. Notes. Chapter 13 Architecting a Performance Dashboard. Display Architectures Data Architectures Types of Architectures Summary Chapter 14 Ways to Deploy and Integrate Dashboards. Where to Start and Finish? Centralized Approach. Distributed Approach. Cascading Metrics. Summary. Chapter 15 How to Ensure Adoption and Drive Positive Change. Strategies to Ensure Adoption. Optimizing Performance. Summary. Notes. Index.

• ISBN: 978-0-470-58983-0
• Editorial: John Wiley & Sons
• Encuadernacion: Rústica
• Páginas: 336
• Fecha Publicación: 17/11/2010
• Nº Volúmenes: 1
• Idioma: Inglés