A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, Achieving Class A Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival. INDICE: Prologue. Introduction. Chapter 1. Opportunity. Chapter 2. Fact-Finding? Greg Meets His Team. Chapter 3. Greg's Directives. Chapter 4. Breakdown. Chapter 5. Listening. Chapter 6.. and Learning Chapter 7. Observing. Chapter8. Possibilities. Chapter 9. Beginning. Chapter 10. Hope. Chapter 11. Decision Time Chapter 12. Kick-Off. Chapter 13. Involvement. Chapter 14. Education, Education, Education.. Chapter 15. Process Design. Chapter 16. Customer Service. Chapter 17. Customer Satisfaction. Chapter 18. Competitive Pressure. Chapter19. Class A Leadership Chapter 20. Sustainability, and More. The Epilogue.
- ISBN: 978-0-470-26034-0
- Editorial: John Wiley & Sons
- Encuadernacion: Cartoné
- Páginas: 400
- Fecha Publicación: 08/10/2008
- Nº Volúmenes: 1
- Idioma: Inglés