Business Process Change: A Business Process Management Guide for Managers and Process Professionals

Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach. New to this edition: How to develop business models and business process architecture How to integrate decision management models and business rulesNew material on service processes and on dynamic case managementLearn to integrate various approaches in a broad business process management approach Extensive revision and update addresses Business Process Management Systems, and the integration of process redesign and Six SigmaLearn how all the different process elements fit together in this best first book on business process, now completely updated Tailor the presented methodology, which is based on best practices, to your organization's specific needs Understand the human aspects of process redesignBenefit from all new detailed case studies showing how these methods are implemented INDICE: Foreword Preface Introduction 1. Business Process Change P I. ENTERPRISE LEVEL CONCERNS (ORGANIZATION-WIDE CONCERNS?) 2. Strategy, Value Chains, and Competitive Advantage 3. Understanding Your Enterprise Business 4. The Business Architecture and Organizational Alignment 5. Process Management 6. Measuring Process Performance 7. An Executive Level BPM Group Management P II. PROCESS LEVEL CONCERNS 8. Understanding and Scoping Process Problems 9. Modeling Processes Process Diagram Basics 10. Task Analysis, Knowledge Workers, and Decision Management 11. Managing and Measuring Business Processes 12. Incremental Improvement with Lean and Six Sigma 13. The BP Trends Process Redesign Methodology 14. The Ergonomic Systems Case Study P III. IMPLEMENTATION LEVEL CONCERNS 15. Software Tools for Business Process Analysis and Design 16. Business Process Management Suites 17. ERP-Driven Redesign 18. Conclusions Appendix 1: Business Process Modeling Notation - BPM Core Notation Appendix II: BPM Professional Associations & Standards

• ISBN: 978-0-12-800387-9
• Editorial: Morgan Kaufmann
• Encuadernacion: Rústica
• Páginas: 560
• Fecha Publicación: 26/06/2014
• Nº Volúmenes: 1
• Idioma: Inglés