The decision to trust: how leaders create high-trust organizations

A proven model to create high-performing, high-trust organizations Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent. In this book, Hurley reveals a new model to measure and repairtrust with colleagues managers and employees. Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the other Filled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and Zappos Reveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizations Covering trust building in teams, across functions, within organizations and across national cultures, The Decision to Trust shows how any organization can improve trust and the bottom line. ÍNDICE: Introduction 1 The Decision to Trust 2 The Decision to Trust Model3 How We Differ in Trusting 4 Situational Factors in the Building of Trust 5 Tools for Diagnosing, Building, and Repairing Trust 6 Trust in Leadership and Management 7 Trust in Organizations 8 Building Trust Within Teams 9 Building Trust Across Groups and National Cultures 10 Hope for the Future of Trust Appendix A: Research on the Antecedents to Trust Appendix B: Trust Diagnosis Worksheet Appendix C: Trust Interventions Appendix D: Systemic Trust Interventions Notes Acknowledgments About the Author Index

• ISBN: 978-1-118-07264-6
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 256
• Fecha Publicación: 05/10/2011
• Nº Volúmenes: 1
• Idioma: Inglés