This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other.
The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.
- ISBN: 978-3-319-70074-8
- Editorial: Springer
- Encuadernacion: Cartoné
- Páginas: 193
- Fecha Publicación: 05/05/2018
- Nº Volúmenes: 1
- Idioma: Inglés
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