Renegotiating health care: resolving conflict to build collaboration
Marcus, Leonard J.
Dorn, Barry C.
McNulty, Eric J.
ÍNDICE: Preface. Acknowledgments. The Authors. Part One Conflict. 1 Why Conflict? 2 Moving Beyond Conflict. 3 Setting the Stage for Negotiation. Part TwoNegotiation. 4 Interest-Based Negotiation. 5 Framing to Generate Options. 6 Reframing to Spur Momentum. 7 The Walk in the Woods. Part Three Contest, Resolution, and Connectivity. 8 Positional Bargaining. 9 Mediation, Arbitration, andDispute Resolution. 10 Meta-Leadership. Part Four Evolving Health Care Practice. 11 Designing a More Cohesive, Better-Linked Health System. 12 Evolving with Technology. 13 The Negotiating Patient. 14 Changing Work and a Changing Workforce. Part Five Shaping Purpose. 15 Crafting the Essentials. 16 Constructing a Resilient Balance. References. Appendix: List of Characters. Index.
- ISBN: 978-0-470-56220-8
- Editorial: John Wiley & Sons
- Encuadernacion: Rústica
- Páginas: 704
- Fecha Publicación: 29/06/2011
- Nº Volúmenes: 1
- Idioma: Inglés