Operational excellence: using lean Six Sigma to translate customer value through global supply chain

Presenting a valuable array of tools, methods, and concepts, Operational Excellence is a practical source of information for improving an organization's manufacturing or service operations. It covers a wide range of topics-from translating a customer's voice to the design of a product-that detail the implementation of effective operational systems. In particular, the text focuses on adapting strategies for competitive organizations; translating customer needs andvalue expectations into products and services; the planning, management, and control of operations; the collection, analysis, and sharing of information; and the management, integration, and control of a global supply chain. INDICE: Adapting Strategies for Global Competitiveness. Translating Customer Value into Products, Services, and Workflow Systems. Operations Planning, Management, and Control. Collecting, Analyzing, and Sharing Information across a Supply Chain. Global Supply Chain Management.

• ISBN: 978-1-4200-6250-2
• Editorial: CRC Press
• Encuadernacion: Rústica
• Páginas: 664
• Fecha Publicación: 01/05/2008
• Nº Volúmenes: 1
• Idioma: Inglés