Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which isill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the “Proventure Workplace”, a work environment which accentuates jobs requiring richcognitive skills for continuing innovation and creativity. Combines principles of corporate strategy, human resource management, and organization design indiscussing ways in which managers can develop a distinctive competitive edge in knowledge services organizations Integrates management, marketing and operations management to address issues facing managers of knowledge services INDICE: Preface.- Defining Competitive Advantage in Knowledge Services.- Understanding the Logic of Customer-Client Alliances.- Building Advantage: Enhancing Internal Markets.- Building Advantage: Professional Distance in ManagingCustomer-Clients.- Building Advantage: Teams for Tacit Knowledge Production.-Building Advantage: Designing the Right Structure for Proventurers.- BuildingAdvantage: Structural Empowerment.- Building Advantage: Customer-Clients’ Commitment.- Towards the 21st Century Knowledge Services Organization.
- ISBN: 978-0-387-09518-9
- Editorial: Springer
- Encuadernacion: Cartoné
- Páginas: 200
- Fecha Publicación: 01/12/2008
- Nº Volúmenes: 1
- Idioma: Inglés