The new edge in knowledge: how knowledge management is changing the way we do business

INDICE: Foreword. Preface. Acknowledgments. Chapter 1: Positioning Knowledge Management for the Future. What Is Knowledge Management? KM in a New Context. Primary Directives. Showcasing KM Leaders. Closing Comments. Notes. Chapter 2: A Call to Action. Determine the Value Proposition. Identify Critical Knowledge. Locate Your Critical Knowledge. How Knowledge Should Flow. Getting Buy-In. Closing Comments. Chapter 3: Knowledge Management Strategy and Business Case. A Framework for KM Strategy Development. The Business Case for KM. Closing Comments. Note. Chapter 4: Selecting and Designing Knowledge Management Approaches. A Portfolio of Approaches. Selecting KM Approaches. Designing a KM Approach. What Can Go Wrong. Portfolio Example: Retaining Critical Knowledge. Closing Comments. Chapter 5: Proven Knowledge Management Approaches. Communities of Practice. Lessons Learned. Transfer of Best Practices. Closing Comments. Note.Chapter 6: Emerging Knowledge Management Approaches. The Promise of Social Computing. Revealing New Facets of Information. The New Generation of Self-Service: The Digital Hub. The Digital Hub at Work. Challenges and Change Management. Our Recommendations. Case Examples. Closing Comments. Note. Chapter 7: Working Social Networking. Guidelines for Enterprise Social Networking. Closing Comments. Notes. Chapter 8: Governance, Roles, and Funding. Governance Group. KM Core Group. KM Design Teams. Investing in KM. Balancing Corporate and Business-Unit Funding. Closing Comments. Chapter 9: Building a Knowledge-Sharing Culture. Lead by Example. Brand Aggressively. Make KM Fun. Closing Comments. Chapter 10: Measuring the Impact of Knowledge Management. A Portfolio of Measures. Measuring across the Levels of Maturity. The Power of Analytics. A KM Measurement System. Closing Comments. Chapter 11: Make Best Practices Your Practices. Above and in the Flow. Other Principles. So What Do You Do Monday Morning? Appendix: Case Studies. ConocoPhillips. Fluor. IBM. MITRE. Bibliography. About theAuthors. Index.

• ISBN: 978-0-470-91739-8
• Editorial: John Wiley & Sons
• Encuadernacion: Cartoné
• Páginas: 256
• Fecha Publicación: 09/02/2011
• Nº Volúmenes: 1
• Idioma: Inglés