The administrative professional: technology & procedures, international edition

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES, 14e, International Edition is designed to develop the knowledge and skills necessary for success in the workplace and to develop communication, human relations, and time and stress management techniques. INDICE: PART I: THE WORKPLACE AND YOU. 1. Stepping into the World of the Administrative Professional. 2. Developing Your Potential. 3. Managing and Organizing Yourself. PART II: THE WORKPLACE ENVIRONMENT. 4. Understanding the Workplace Team. 5. Working Ethically and Using Business Etiquette. 6. Developing Customer Focus. PART III: COMMUNICATION - THE KEY TO SUCCESS. 7. Improving Communication Skills. 8. Developing Presentation Skills. 9. Handling Telecommunications. 10. Planning Meetings and Events. PART IV: RECORDS MANAGEMENT, TRAVEL AND FINANCES. 11. Handling Mail and Retaining Records. 12. Managing Records. 13. Coordinating Business Travel. 14. Understanding Financial Responsibility. PART V: CAREER SUCCESS. 15. Seeking Employment. 16. Leading with Confidence. Reference Guide. Glossary. Index.

• ISBN: 978-0-538-73137-9
• Editorial: South Western College
• Encuadernacion: Rústica
• Páginas: 368
• Fecha Publicación: 11/08/2010
• Nº Volúmenes: 1
• Idioma: Inglés