Industrial research performance management: key performance indicators in the ICT industry

Organizational performance is very difficult to assess and managers are increasingly concerned with the typical methods available for performance evaluation and control. Research into performance measurement within the field of innovation management has been variously approached through frameworks for performance measurement in general (for example, the Balanced Scorecard by Norton and Kaplan), R&D performance management, and surveys on in-use KPIs. It is striking, however, that almost no research has been purely dedicated to the performance measurement of research activities, pursuing a systematic approach to setting KPIs for specific research goals. This work develops a systematic approach to performance measurement for industrial research organizations in innovation-driven companies. The following questions are addressed: (1) Which research goals do research departments have? (2) Which KPIs do they use to monitor the achievement of these goals? (3) Is there a systematic, best-practice approach to selecting KPIs for performance goals? Five-level Performance Management Model. Recommendations and guidelines for the development of a Performance Management System . 8 case studies of ICT companies, where more than 70 personal interviews with senior decision makers were made. Database of 30 organizational research goals,11 performance clusters,37 KPI classes and 164 different key performance indicators. INDICE: Performance Management. State-of-the-art in Performance Management. Performance Management - Analysis Approach. Survey Findings. Towards a Systematic Performance Management Approach for Industrial Research in the ICT Industry.

• ISBN: 978-3-7908-2761-3
• Editorial: Physica-Verlag HD
• Encuadernacion: Cartoné
• Páginas: 542
• Fecha Publicación: 31/10/2011
• Nº Volúmenes: 1
• Idioma: Inglés